Shipping & Delivery Policy

Linden & Lace Toronto

Last updated: 01/01/2026

At Linden & Lace, we believe exceptional products deserve reliable, transparent, and professional delivery. That’s why we work exclusively with trusted carriers and provide clear communication at every step of your order.

Processing Time

Once your order is placed, it enters our fulfillment system immediately.

• Processing time: 1–3 business days
• Most orders are processed within 24 hours.
• Orders placed on weekends or public holidays may require an additional business day.
• You will receive an email confirmation as soon as your order is prepared for shipment.

Shipping Partners

To ensure dependable and efficient delivery, we ship exclusively with established carriers:

• Canada Post
• UPS
• FedEx
• Dragonfly

The carrier is selected based on your location and the most efficient delivery route available.

Estimated Delivery Time

After dispatch, delivery typically takes:

• 6–12 business days (average)

Please note that delivery times are estimates and may vary due to seasonal demand, weather conditions, or carrier-related circumstances. While we cannot guarantee exact delivery dates, every order is actively monitored to ensure it arrives safely.

Shipping Costs

Standard shipping is always free of charge.

There is no minimum purchase required.

We believe premium service should come without hidden fees.

Order Dispatch & Logistics

To maintain fair pricing, sustainable logistics, and consistent quality control, orders may be dispatched in carefully planned shipping batches. This allows us to:

• Maintain premium product standards
• Partner with top-tier carriers
• Offer competitive pricing without compromising quality

Once dispatched, you will receive a tracking link to follow your order every step of the way.

During High-Demand Periods

During peak seasons, promotions, or holidays, delivery times may experience slight delays. While these situations are beyond our direct control, our team remains fully available to assist and provide updates whenever needed.

If you have specific delivery needs or time-sensitive requests, please reach out — we’ll always explore the best possible solution for you.

Customer Support

Our support team is here to help before, during, and after delivery.

• Email: info@linden-lace.com
• Tracking: Available directly via your confirmation email or our website

Our Promise

We stand behind every order we ship. If an issue ever arises, you will not be left without support — our team is committed to resolving it quickly and fairly.

Delivery Responsibility & Disputes

Once an order has been handed over to the carrier and tracking information has been provided, delivery responsibility is transferred to the shipping partner.

In the rare event of a delay or delivery issue, we will actively assist in investigating the matter with the carrier. However, delays caused by postal services, customs, weather, or peak seasons do not automatically qualify for refunds or chargebacks.

Return & Refund Policy

Return and refund periods begin on the day the order is delivered, not on the purchase date.

Carrier Delays

Carrier-related delays are outside of our direct control and do not constitute grounds for automatic refunds.