PRIVACY POLICY

Last updated: October 24, 2025

This Privacy Policy describes how EH Commerce (“the Site”, “we”, “us” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.linden-lace.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you”, “your”, and “yours” refer to the user of the Services, whether you are a customer, a website visitor, or another individual whose information we collect in accordance with this Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we do, we will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any additional steps required under applicable Canadian privacy laws.

How We Collect and Use Your Personal Information

To provide the Services, we collect — and have collected over the past 12 months — personal information about you from a variety of sources.

The types of personal information we collect depend on how you interact with our Site. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you, directly or indirectly.

Information We Collect Directly From You

Contact information
Name, billing address, shipping address, phone number, and email address.

Order information
Billing and shipping details, payment confirmation, email address, and phone number.

Account information
Account credentials such as username, password, and security-related information.

Customer support information
The content of communications you exchange with us, for example via email or contact forms.

Some features of the Services require you to provide personal information. If you choose not to do so, certain features or services may not be available to you.

Information We Collect Automatically

We automatically collect certain information about your interaction with the Site (“Usage Data”) through cookies and similar technologies, including:

  • Device type and browser information

  • IP address

  • Network connection data

  • Browsing activity and interactions on our Site

Information We Receive From Third Parties

We may also receive personal information from third parties, including:

  • Shopify, our e-commerce platform provider

  • Payment processors (such as Stripe or PayPal) to process transactions securely

  • Advertising and analytics partners that help us understand customer behaviour and improve our marketing efforts

How We Use Your Personal Information

We use your personal information to:

  • Provide, operate, and improve our Services

  • Process orders, payments, returns, and refunds

  • Communicate with you regarding orders, accounts, or customer support requests

  • Send service-related notifications and updates

  • Conduct analytics and improve website performance and marketing effectiveness

  • Detect, prevent, and investigate fraud or security issues

  • Comply with applicable legal and regulatory obligations under Canadian law